About Delfingroup

DelfinGroup is a Latvian fintech company that offers accessible, simple and consumer focused finance and pawn services.

The company was launched in 2009. We have established an extensive network of branches and a strong online presence, ensuring that we are easily accessible to everyone.

What makes us unique is our ambition is to unite scalable financial and retail services under one roof, while prioritizing long term sustainability. We create customer value through integrating financial and circular retail services and making them easily available both in on-line and off-line channels. We introduce innovative approaches and services to the markets we serve. The Management Board's strategy set for 2023-2025 lays out the road map for achieving our goals.
DELFINGROUP MISSION & VISION

Mission

Make financial inclusion and sustainable consumption more available.

Vision

Be the best place for everyday financial services and circular retail.

DELFINGROUP Values

Respect

Respect

Respect and trust are cornerstones for success.
Progress

Progress

Progress means getting better every day.
Courage

Courage

Courage turns ambition into action.
Customer-oriented

Customer-oriented

Caring for customers in every step.

Strategy

DelfinGroup aims to be a leader in the fast-growing, dynamic and changing fintech industry by attracting the strongest talent, offering widely used and modern financial products, and maintaining efficient and transparent management processes.

By implementing and designing advanced technological solutions, DelfinGroup is able to develop and offer modern and relevant products and services with excellent user experience (UX), thus becoming a major player in the market. Through continued focused technology and product development, DelfinGroup aims to become the first choice for customers in the geographies and product lines represented by retail financial services, managing a loan portfolio of 100 million euros by the end of 2025.
DelfinGroup has already fundamentally changed the pawn industry by introducing a modern approach to providing pawn services. We want to strengthen our leadership position and further transform the industry in Latvia by developing the pawn product in a digital environment, thus offering pawn loans in a way that is relevant, innovative and convenient for our customers.
Also, taking into account the unique infrastructural advantages and global trends, DelfinGroup aims to become the main ambassador of the circular economy in the region by promoting the circulation of pre-owned and slightly pre-owned goods, introducing time-appropriate solutions in its online shop and branches, as well as promoting the rational use of resources and raising public awareness of environmentally friendly lifestyle.

To achieve our goals, we have set the following key priorities:

Retail

To develop the retail and goods circulation segment while ensuring its sustainability, increase in turnover, and profitability growth.

Innovative digital solutions

To develop convenient and innovative digital solutions, offering customers a personalized user experience (UX). To create new digital products and channels that provide customers with even broader online opportunities.

Funding

To ensure the necessary volume and diversification of funding to implement the company's strategy and growth.

Expansion

To expand business beyond Latvia to boost business scale and company value. We have gained a significant market share in Latvia, so exploring new markets will foster company development.

Pawn segment

To develop the pawn lending segment by increasing loan portfolio and maintaining a convincing market leader position.

Consumer segment

To develop the consumer lending segment by introducing cutting-edge digital and BNPL products, promoting financial inclusion, providing portfolio growth, and increasing market share.

Key strategic indicators to be achieved by the end of 2023, 2024 and 2025:

Indicator
Net loan portfolio
EBITDA
Profit before tax
Return on Equity (ROE)
Cost-to-income ratio
Equity ratio
Dividend payout ratio
2023 target
EUR 77 million
EUR 17 million
EUR 8 million
>30%
<45%
>20%
>50%
2024 target
EUR 90 million
EUR 23 million
EUR 12 million
>30%
<45%
>20%
>50%
2025 target
EUR 100 million
EUR 26 million
EUR 15 million
>30%
<45%
>20%
>50%

Company presentation

DELFINGROUP PRODUCTS

CONSUMER LOANS

CONSUMER LOANS

    • Loan amount EUR 50-10,000
    • Apply for and receive a loan in the branch or online
    • Different offers from Banknote and VIZIA
PAWN LOANS

PAWN LOANS

    • Loan of up to 95% of the pawned object value (jewellery, mobile phones, other electronics and valuables)
    • Application and signing contracts takes place at a branch
    • Term of a loan up to 24 months
SALE OF PRE-OWNED GOODS

SALE OF PRE-OWNED GOODS

    • Offline sales in over 90 branches
    • Online sales at veikals.banknote.lv
    • Stock sourced from pawn loan collateral and goods bought from customers and 3rd party partners
POS-LOANS

POS-LOANS

    • Loan amount EUR 50 – 1400
    • Term of loan up to 36 months
    • Application and issuance in the branch or online

DelfinGroup brands

Innovation & Technologies

BUSINESS INTELLIGENCE

BUSINESS INTELLIGENCE

    • Wide variety of real-time reports visualised by Microsoft PowerBI
    • Continuous data transformations and analysis using ETL tools and OLAP cube aggregations
    • Data-driven business decisions and on-going KPI monitoring
Innovation Framework

Innovation Framework

    • Company-wide innovation process based on ISO 56000 guidelines
    • Continuous product development and growth project work groups with aim to dynamically innovate and experiment
    • Innovation-driven and entrepreneurial-minded team
DATA SCIENCE

DATA SCIENCE

    • Trained machine learning models to score clients and loan applications
    • Integrations with 100,000+ data points to analyze client behavior and patterns
    • 95% fully automated loan issuance decisions
Market-Tested Business Systems

Market-Tested Business Systems

    • In-house built and maintained loan issuance and e-commerce business systems used by 400,000+ clients
    • Streamlined software development procedure according to best practices
    • User experience(UX) tended product implementation

Main financial indicators

We are appreciated by

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