About Delfingroup
DelfinGroup is a Latvian fintech company that offers accessible, simple and consumer focused finance and pawn services.
The company was launched in 2009. We have established an extensive network of branches and a strong online presence, ensuring that we are easily accessible to everyone.
DelfinGroup vision for the future is based on building a sustainable society by empowering people and promoting financial inclusion. The growth of the company is driven by a business strategy that is based on continuous upgrades and innovation in DelfinGroup products and services. DelfinGroup team consists of highly skilled and professional employees.
DelfinGroup priority is to provide clients with fast and reliable financial services, ensuring client satisfaction and peace of mind. This focus drives sustainable growth and stability for investors and all stakeholders. The Management Board's strategy set for 2022-2025 lays out the road map for achieving these goals.
DELFINGROUP MISSION & VISION
Mission
To create and provide innovative and custom finance solutions for every client.
Vision
Building a sustainable society by empowering people and promoting financial inclusion.
DELFINGROUP Values
Accessibility
We are accessible everywhere and to everyone.
ambition
We are driven to grow constantly and become the best lender in the region in the long term.
client focus
We listen to DelfinGroup clients carefully and offer custom solutions.
mastery
We are professional and hold ourselves to a higher standard.
Progress
We seek and find ways to improve DelfinGroup performance.
Respect
We treat everyone with respect, and we are honest and open.
Simplicity
DelfinGroup services are always simple and easy to understand.
Strategy
DelfinGroup aims to be a leader in the fast-growing, dynamic and changing fintech industry by attracting the strongest talent, offering widely used and modern financial products, and maintaining efficient and transparent management processes.
By implementing and designing advanced technological solutions, DelfinGroup is able to develop and offer modern and relevant products and services with excellent user experience (UX), thus becoming a major player in the market. Through continued focused technology and product development, DelfinGroup aims to become the first choice for customers in the geographies and product lines represented by retail financial services, managing a loan portfolio of 100 million euros by the end of 2025.
DelfinGroup has already fundamentally changed the pawn industry by introducing a modern approach to providing pawn services. We want to strengthen our leadership position and further transform the industry in Latvia by developing the pawn product in a digital environment, thus offering pawn loans in a way that is relevant, innovative and convenient for our customers.
Also, taking into account the unique infrastructural advantages and global trends, DelfinGroup aims to become the main ambassador of the circular economy in the region by promoting the circulation of pre-owned and slightly pre-owned goods, introducing time-appropriate solutions in its online shop and branches, as well as promoting the rational use of resources and raising public awareness of environmentally friendly lifestyle. We aim to double our sales of goods by 2025 compared to 2022.
To achieve our goals, we have set the following key priorities:
To build and maintain modern and innovative technological solutions, ensuring efficient planning and software development processes;
To develop data science and improve its use in decision-making and product development;
To continue to provide easily accessible products and services – both in our more than 90 branches nationwide and online – with a particular focus on user experience (UX);
To attract and develop the industry's best talent and to be an attractive employer;
To maintain efficient and well-managed internal business processes based on environmental and social responsibility principles and corporate governance, which are at the heart of DelfinGroup sustainability.
Key strategic indicators to be achieved by the end of 2023, 2024 and 2025:
Indicator
Net loan portfolio
EBITDA
Profit before tax
Return on Equity (ROE)
Cost-to-income ratio
Equity ratio
Dividend payout ratio
2023 target
EUR 77 million
EUR 17 million
EUR 8 million
>30%
<45%
>20%
>50%
2024 target
EUR 90 million
EUR 23 million
EUR 12 million
>30%
<45%
>20%
>50%
2025 target
EUR 100 million
EUR 26 million
EUR 15 million
>30%
<45%
>20%
>50%
Company presentation
DELFINGROUP PRODUCTS
CONSUMER LOANS
- Loan amount EUR 50-10,000
- Apply for and receive a loan in the branch or online
- Different offers from Banknote and VIZIA
PAWN LOANS
- Loan of up to 95% of the pawned object value (jewellery, mobile phones, other electronics and valuables)
- Application and signing contracts takes place at a branch
- Term of a loan up to 24 months
SALE OF PRE-OWNED GOODS
- Offline sales in over 90 branches
- Online sales at veikals.banknote.lv
- Stock sourced from pawn loan collateral and goods bought from customers and 3rd party partners
POS-LOANS
- Loan amount EUR 50 – 1400
- Term of loan up to 36 months
- Application and issuance in the branch or online
DelfinGroup brands
Innovation & Technologies
BUSINESS INTELLIGENCE
- Wide variety of real-time reports visualised by Microsoft PowerBI
- Continuous data transformations and analysis using ETL tools and OLAP cube aggregations
- Data-driven business decisions and on-going KPI monitoring
Innovation Framework
- Company-wide innovation process based on ISO 56000 guidelines
- Continuous product development and growth project work groups with aim to dynamically innovate and experiment
- Innovation-driven and entrepreneurial-minded team
DATA SCIENCE
- Trained machine learning models to score clients and loan applications
- Integrations with 100,000+ data points to analyze client behavior and patterns
- 95% fully automated loan issuance decisions
Market-Tested Business Systems
- In-house built and maintained loan issuance and e-commerce business systems used by 400,000+ clients
- Streamlined software development procedure according to best practices
- User experience(UX) tended product implementation
Main financial indicators
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