About Delfingroup

DelfinGroup is a Latvian fintech company that offers accessible, simple and consumer focused finance and pawn services.

The company was launched in 2009. We have established an extensive network of branches and a strong online presence, ensuring that we are easily accessible to everyone.

What makes us unique is our ambition is to unite scalable financial and retail services under one roof, while prioritizing long term sustainability. We create customer value through integrating financial and circular retail services and making them easily available both in on-line and off-line channels. We introduce innovative approaches and services to the markets we serve.

DELFINGROUP MISSION & VISION

Mission

Make financial inclusion and sustainable consumption more available.

Vision

Be the best place for everyday financial services and circular retail.

DELFINGROUP Values

Results

Focus on impact, not activity

Discipline

Work with focus, structure and precision

Speed

Move fast with timely action

Ownership

Take full responsibility end to end

DelfinGroup Strategy

DelfinGroup strategy is based on targeted growth in its core business segments, developing modern financial services and circular economy solutions. The company is focused on increasing its loan portfolio, growing its customer base, and ensuring profitability, while maintaining high efficiency and cost discipline.

Strategic Directions

Loan Portfolio Growth and Product Development

DelfinGroup priority is the development of the consumer lending segment in both Latvia and Lithuania, increasing the number of active customers and the size of the loan portfolio. At the same time, new products are being developed to expand the existing offering, including loans for various customer segments, refinancing solutions, and loans secured by real estate.

Digital Experience and Sales Efficiency

The company continues to invest in the customer experience by improving application processes and the functionality of its website and mobile app. Particular emphasis is placed on data-driven sales, personalized communication, and marketing.

International Expansion

In addition to growth in Latvia, DelfinGroup continues to strengthen its position in Lithuania with the goal of achieving stable profitability, while evaluating opportunities to expand into new markets.

Circular Economy and Pawnshop Segment

The company continues to develop its pawnshop, retail, and branch network operations, focusing on service accessibility in the regions. At the same time, the role of the circular economy is maintained by promoting the re-use of pre-owned goods and sustainable consumption.

Efficiency and Organizational Development

The company maintains strict cost discipline, optimizes processes, and implements automation and artificial intelligence solutions. In parallel, the company strengthens its organizational culture, based on results, speed, discipline, and accountability, while attracting and developing high-performing employees.

Key strategic indicators to be achieved by 2028:

Indicator	2025 result	2026 target	2027 target	2028 target
Net loan portfolio	EUR 144 million	EUR 171 million	EUR 194 million	EUR 208 million
Profit before tax	EUR 12.4 million	EUR 14.6 million	EUR 18.7 million	EUR 22.3 million
Return on Equity (ROE)	35%	>30%	>30%	>30%
Cost-to-income ratio	40%	<45%	<45%	<45%
Adjusted equity ratio	25%	>20%	>20%	>20%
Dividend payout ratio	50%	>50%	>50%	>50%

DELFINGROUP PRODUCTS

CONSUMER LOANS

Loan amount EUR 50-10,000
Apply for and receive a loan in the branch or online
Different offers from Banknote and VIZIA

PAWN LOANS

Loan of up to 95% of the pawned object value (jewellery, mobile phones, other electronics and valuables)
Application and signing contracts takes place at a branch
Term of a loan up to 24 months

SALE OF PRE-OWNED GOODS

Offline sales in over 90 branches
Online sales at veikals.banknote.lv
Stock sourced from pawn loan collateral and goods bought from customers and 3rd party partners

POS-LOANS

Loan amount EUR 50 – 1400
Term of loan up to 36 months
Application and issuance in the branch or online

DelfinGroup brands

Innovation & Technologies

BUSINESS INTELLIGENCE

Wide variety of real-time reports visualised by Microsoft PowerBI
Continuous data transformations and analysis using ETL tools and OLAP cube aggregations
Data-driven business decisions and on-going KPI monitoring

DATA SCIENCE

Trained machine learning models to score clients and loan applications
Integrations with 100,000+ data points to analyze client behavior and patterns
95% fully automated loan issuance decisions

Innovation Framework

Company-wide innovation process based on ISO 56000 guidelines
Continuous product development and growth project work groups with aim to dynamically innovate and experiment
Innovation-driven and entrepreneurial-minded team

Market-Tested Business Systems

In-house built and maintained loan issuance and e-commerce business systems used by 400,000+ clients
Streamlined software development procedure according to best practices
User experience(UX) tended product implementation

Main financial indicators

See Full Report

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